Service Desk Technician (Camas, WA)

Camas, WA 98607

Posted: 07/18/2018 Employment Type: Contract-to-Hire Industry: Information Technology Job Number: 13520

IT Service Desk Support

Industry: Financial Services

Duration: 6 Months Contract to Hire

Location: Camas, WA

Interview Process: Phone, Onsite

 

Join Us

Bayside Solutions is an industry-leading provider of staff augmentation and consulting services. Since 2001, we’ ve built our company around a single concept – relationships. We focus on the people we serve. We’ re straightforward, consistent and 100% accountable. We deliver intelligent solutions that help our clients and candidates thrive.

 

The Role
We are looking for a talented IT Service Desk Support to join our client’ s infrastructure support team.  This candidate will be providing support via email, phone, and in-person to over 2500 corporate end users.  You will also act as liaison between end users and internal IT teams assisting with resolving other infrastructure issues.

We Have
  • Provide 2nd and 3rd level mobile device support (BES & Apple Configurator): Laptops, Blackberry and iPhones
  • Responsible for desktop imaging (MDT) and physical deployment
  • Support and fix desktop (hardware/software) issues
  • Troubleshoot, diagnose and resolve complex PC and network problems
  • Support Windows 7 environment
  • Be an advocate for the end users on support issues
  • Maintain a high level of courteous customer service at all times.
  • Willingness to learn and grow, technically
  • Ability to work independently and as a team

You Have
  • Associate degree or 3+ years of IT experience providing tier 1/tier 2 support in a fast paced corporate enterprise environment
  • Experience with telecom incidents, desktop (hardware/software), third-party software/hardware applications, and home office configurations.
  • Experience troubleshoot, diagnose and resolve complex PC and network problems.
  • Experience working within Windows 7 and familiarity with Citrix desktop environment
  • The ability to identify patterns and investigate mission critical solutions. 
  • Experience of handling tickets on a Ticket Management tool and Asset Management Systems such as BMC Remedy / HP IT Service Manager / Service Now

Competitive Advantage
  • Prior experience in Banking/Financial Service industry
  • White glove customer service
  • Certification (A+, Network+, CCNA, MCSA)

Rochelle Chang-Ledwith

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