Service Desk Technician (San Mateo)

San Mateo, CA 94404

Posted: 09/21/2018 Employment Type: Contract-to-Hire Industry: Information Technology Job Number: 13913

IT Service Desk Support

Industry: Financial Services

Duration: 6 Months Contract to Hire

Location: San Mateo, CA

Interview Process: Phone, Onsite


Join Us

Bayside Solutions is an industry-leading provider of staff augmentation and consulting services. Since 2001, we’ ve built our company around a single concept – relationships. We focus on the people we serve. We’ re straightforward, consistent and 100% accountable. We deliver intelligent solutions that help our clients and candidates thrive.


The Role
We are looking for a talented IT Service Desk Support to join our client’ s infrastructure support team.  This candidate will be providing support via email, phone, and in-person to over 2500 corporate end users.  You will also act as liaison between end users and internal IT teams assisting with resolving other infrastructure issues.

We Have
  • Provide 2nd and 3rd level mobile device support (BES & Apple Configurator): Laptops, Blackberry and iPhones
  • Responsible for desktop imaging (MDT) and physical deployment
  • Support and fix desktop (hardware/software) issues
  • Troubleshoot, diagnose and resolve complex PC and network problems
  • Support Windows 7 environment
  • Be an advocate for the end users on support issues
  • Maintain a high level of courteous customer service at all times.
  • Willingness to learn and grow, technically
  • Ability to work independently and as a team

You Have
  • Associate degree or 3+ years of IT experience providing tier 1/tier 2 support in a fast paced corporate enterprise environment
  • Experience with telecom incidents, desktop (hardware/software), third-party software/hardware applications, and home office configurations.
  • Experience troubleshoot, diagnose and resolve complex PC and network problems.
  • Experience working within Windows 7 and familiarity with Citrix desktop environment
  • The ability to identify patterns and investigate mission critical solutions. 
  • Experience of handling tickets on a Ticket Management tool and Asset Management Systems such as BMC Remedy / HP IT Service Manager / Service Now

Competitive Advantage
  • Prior experience in Banking/Financial Service industry
  • White glove customer service
  • Certification (A+, Network+, CCNA, MCSA)

Mathew Aponte

I specialize in placing qualified candidates in a range of Professional backgrounds within the IT field. I seek to build and maintain lasting relationships with each person I meet and share any career advice to the best of my abilities. Let’s get in touch and discuss your interest in future opportunities with some of the top companies in business!
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