Service Desk Technician (Camas, WA)

Camas, WA 98607

Posted: 04/15/2019 Employment Type: Contract-to-Hire Industry: Information Technology Job Number: 15490

IT Service Desk Support

Industry: Financial Services

Duration: 6 Months Contract to Hire

Location: Camas, WA

Interview Process: Phone, Onsite

Responsibilities
  • Completing Computer and telecom incidents for both onsite and remote end-users on a daily basis
  • Third-party software/hardware applications, and home office configurations
  • Troubleshoot, diagnose and resolve complex PC and network problems
  • Support Windows 7 Desktop/laptop/mobile (hardware/software)
  • Utilize Citrix desktop environment
  • Ability to identify patterns and investigate solutions
  • Take ownership of the process and work through it
  • Advocate for the end users on support issues
  • Focus on individual task but also a team player
  • Work cross-functionality
  • Seek to be part of a solution by looking at why and how and coming up with solutions

Qualifications
  • Associate degree or 3+ years of IT experience providing tier 1/tier 2 support in a fast paced corporate enterprise environment
  • Experience with telecom incidents, desktop (hardware/software), third-party software/hardware applications, and home office configurations.
  • Experience troubleshoot, diagnose and resolve complex PC and network problems.
  • Experience working within Windows 7 and familiarity with Citrix desktop environment
  • The ability to identify patterns and investigate mission critical solutions. 
  • Experience of handling tickets on a Ticket Management tool and Asset Management Systems such as BMC Remedy / HP IT Service Manager / Service Now

Prajakta Joshi

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