Senior Manager Data Center Operations

San Francisco, CA 94105 | Direct Hire

Post Date: 04/26/2018 Job ID: 13026 Industry: Information Technology


Senior Data Center Operations Manager

Duration: Fulltime

Location: San Francisco, CA


Join Us

Bayside Solutions is an industry-leading provider of staff augmentation and consulting services. Since 2001, we’ ve built our company around a single concept – relationships. We focus on the people we serve. We’ re straightforward, consistent and 100% accountable. We deliver intelligent solutions that help our clients and candidates thrive.

The Role

We are looking for a Senior Data Center Operations Manager with deep professional and technical expertise in data center design, implementation, support, and maintenance.

  • Guided by department objectives and priorities, manages day-to-day support and operations of office, regional, and firmwide data centers. 
  • Accountable for the effective and efficient management, coordination, and functioning of the Data Center Operations Teams.
  • Prioritizes and manages workloads, and possesses effective problem resolution skills.
  • Responsible for development, implementation, and maintenance of all Data Center standard operating procedures.
  • Responsible for the design, deployment, and maintenance of the company’ s internally and externally hosted network (WAN and LAN), telephony architecture, and its associated network connections and component hardware.
  • Responsible for the maintenance and up-keep of routers and phone systems and for operating system support.  
  • Responsible for automating server administration, networking, and telephony tasks through scripting and programming language.
  • Ensures IT infrastructure projects are well managed from conception through successful enterprise-wide deployment. 
  •   Manages and creates solutions to support infrastructure strategies, including storage management, server hardware deployment and support and data center infrastructure.
  • Supports and designs all resources for firm printing / scanning services. 
  • Supervises, coaches, and develops Data Center Operations Team. 
  • Aligns Data Center operations policies, procedures, and metrics with client requirements and third party standards, e.g. ITIL, ISO 270xx, NiST, MOF.
  • Ensures client services and satisfaction are attained in all areas of position.

Education and Experience
  • Bachelor’ s degree in Information Systems or equivalent experience. 
  • Five years’ experience in data center design, implementation, support, and maintenance
  • Strong knowledge of data center operations standards.
  • Minimum five years’ supervisory experience in a technical capacity. 
  • Five years experience implementing ITIL and MOF methodologies in a Data Center context.
  • Three years experience working with standard project planning frameworks, i.e., PMBoK, PRINCE2
  • Five years experience managing Data Center supplier/vendor relationships, contract review/negotiation, and ongoing SLA / requirements management.
  • Three years experience in third-party information security audit response (in a Data Center context). Possesses an understanding of ISO 270xx, NIST, and international security/data privacy frameworks/standards.
  • Experience implementing and managing corporate data classification, data retention, and records management standards / policies / procedures.
  • Experience with Windows and VMWare server installations and troubleshooting. 
  • Fiber Channel storage system management experience, and ISCSI storage system management.
  • Scale out file system management and design experience.
  • Strong knowledge of network architecture for core data center and regional office, including design and implementation.
  • Vendor management and contract negotiation experience.
  • Sr. level experience in supporting telecommunications systems.
  • Minimum four to seven years’ experience in the architecture, design, deployment, and maintenance of network (WAN and LAN) and telephony systems.
  • Experience with VoIP infrastructure, including IP-PBXs, call management systems, voice mail, computer telephony integration and interactive voice response.
  • Expert Level knowledge of routing protocols (BGP, EIGRP).
  • Cisco core networking, Nexus, Cat, ASA, configuration, and design.
  • Experience in end user experience monitoring a plus.


Jennifer Haden

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