SR. CRM Process Architect

Sacramento, CA 95815

Posted: 11/05/2019 Employment Type: Contract Job Number: 16702

Job Description


SR CRM Process Architect

12 to 18 months

Sacramento, CA

Principal Duties and Responsibilities include but are not limited to:
  • Understand business application data to ensure accuracy, quality and opportunities to integrate between the systems.
  • Facilitate all work teams including Finance, Sales, Legal, Operations, IT, business users, as well as third party contractors
  • Interviewing and gathering user requirements to translate into detailed documentation, process maps and plans that meet deliverable deadlines.
  • Works on basic troubleshooting and administration with individual responsibility. May be required to provide and coordinate on-call support and problem resolution for production systems
  • Facilitate the system launch of key process including but not limited to: Contact to Cash, Contract Negotiation, and Contract Amendment
  • Develop and document system test plans during project requirements phase, and subsequently conduct and/or facilitate unit, system, and end user application testing.
  • Observe and assist IT developers through coding, testing, deploying, maintaining, and supporting business applications.
  • Configure CRM Systems in accordance with detailed documentation resulting from requirements gathering

Qualification
  • Minimum 6 plus years’ experience  required
  • BA/BS degree in Related Field or relevant work experience may substitute for required education.
  • Experience with popular CRM, CPQ and CLM applications such as: Sales Force; Spring CM; Oracle; SAP
  • Expertise in Process Architecture – CRM, System Configuration and CRM Report Writing.
  • Experience in Business Requirements Gathering, Test Scenario Creation, Test Case Creation and Test Plan Document Creation
  • Excellent written and Verbal Skills.

Meet Your Recruiter

Prajakta Joshi

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