Production Support Manager

Sunnyvale, CA 94085 | Direct Hire

Post Date: 08/03/2018 Job ID: 13622 Industry: Information Technology

UAT Production Support Manager

Location: Austin, TX or Sunnyvale, CA

Principal Duties and Responsibilities include but are not limited to: 
  • Understanding and driving technical root cause analysis across multiple systems to ensure issues are resolved
  • Collaborate with different teams in the Company to improve operational process.
  • Provide support to Managers across Company for systems improvement changes and testing.
  • Accountable for developing metrics and reports on frequency of production issues relating to systems.
  • Identifying Issues related to System GAPS
  • Own the development training materials, process documentation and process improvement
  • Work closely with Multiple teams for successful execution of UAT Plan

  • Must have a Bachelor’ s Degree with 5 years of User Acceptance Testing experience
  • Experience working on multiple projects providing production support and participating in UAT (creation, execution and resolution of issues)
  • Experience with ERP and Supply Chain systems
  • Experience setting up an infrastructure of metrics to optimize issue resolution
  • Excellent analytical skills to investigate and drive issues found in UAT activities
  • Exceptional organization, documentation and presentation skills

Prajakta Joshi

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