Patient Resource Specialist

Portland, OR 97232

Posted: 07/02/2019 Employment Type: Contract Industry: Clinical & Scientific Job Number: 16005

Bayside Solutions is seeking a Patient Resource Specialist to be part of our client’ s team in South San Francisco. This is an opportunity to work with the largest privately held pharmaceutical corporation in the world and ranks among the world' s 20 leading pharmaceutical corporations.

Our Client’ s culture is highly collaborative, offers an environment that encourages employees to expand their knowledge in order to make a profound impact on patients’ lives. This could explain why their company has been recognized as one of the “ Top Twenty Employers” in biotechnology and pharmaceuticals by Science Careers.

Our Company Bio:  Bayside Solutions was founded in 2001, Bayside was recognized as one of the fastest growing professional staffing companies in Northern California. The numbers tell the story: We have close to a 100% client retention rate, 700% growth in four plus years and over 95% repeat business. Our dedication to building partnership relationships with both our clients and our recruits is the key to our phenomenal success.

You can find additional information on our company website at www.baysidesolutions.com.

Patient Resource Specialist

Job Benefits:
  • An opportunity to join a patient-focused organization that is driven to develop, manufacture and commercialize medicines to treat life threatening conditions.
  • Work for a company that is local to the bay area and recognized as a leader of innovation.
  • Competitive compensation commensurate with experience.
  • This position is eligible for medical, vision, dental benefits, paid sick time, and 401K.

Summary of Responsibilities:
  • Analyze the most effective next step in successfully resolving calls, using a large breadth of processes and procedures, while utilizing access to multiple systems and databases.
  • Provide customer contact for inquiries via phone or email, as well as hard copy mailed communications coming in.
  • Resolve all inquiries by assisting, escalating or locating an appropriate resource, and do so within one business day of when the inquiry is received. 
  • Answer multiple customer facing phone lines.
  • Receive calls via internal company transfers from multiple sources.
  • Document all external and internal interactions in the SFDC-Case Management system. 
  • Provide technical phone support for My Patient Solutions (Access Solutions’ online portal for MD Offices to submit and follow up on patient referrals). The PRS provides MPS tech support to MD offices that utilize MPS, as well as to Access Solutions’ Field Reimbursement Managers, Case Managers, and Foundation Specialists.

Summary of Qualifications:
  • Bachelor’ s degree is preferred.
  • 4 years of previous customer service experience and advance call handling.
  • Health Care related customer service experience a plus.
  • Ability to communicate clearly with technical and non-technical audiences, both verbally and written.
  • Familiarity with network/IT concepts, with experience in analyzing technical data, drawing appropriate conclusions, and if needed, recommending appropriate changes.
  • Outstanding customer service skills (including ability to handle high volume of escalated calls from various parts of the organization).
  • Attention to detail, strong multi-tasking ability, organizational skills, effective time management, and accuracy of data entry.
  • One to two years of IT tech support experience.
  • Strong independent decision making and problem-solving skills utilized to find creative solutions to unexpected situations and problems. 
  • Proficiency, or ability to learn and utilize, various departmental computer applications including, but not limited to SFDC-Case Management, Epiphany, GOLF, Epsilon, IRT, SAP, MedWatch. 
  • Decision Making
  • Communication
  • Technical and Business Expertise
  • Achieving Results

Ethan Christenson
Scientific Recruiter

If you are looking for career growth or new opportunities you have come to the right place! Here at Bayside solutions we specialize in relationship based recruiting, we are focused and determined to take your career in the direction you want it to go. I would love to talk to you about your career objectives, sports, traveling, or anything else that interests you. I look forward to getting to know you and where you want to go!
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