Material Operations Customer Service Representative

South San Francisco, CA 94080

Posted: 10/21/2019 Employment Type: Contract Industry: Clinical & Scientific Job Number: 16618

Job Description

Bayside Solutions is seeking a Material Operations Customer Service Representative to be part of our client’ s team in South San Francisco. This is an opportunity to work with the largest privately held pharmaceutical corporation in the world and ranks among the world' s 20 leading pharmaceutical corporations.

Our Client’ s culture is highly collaborative, offers an environment that encourages employees to expand their knowledge in order to make a profound impact on patients’ lives. This could explain why their company has been recognized as one of the “ Top Twenty Employers” in biotechnology and pharmaceuticals by Science Careers.

Our Company Bio:  Bayside Solutions was founded in 2001, Bayside was recognized as one of the fastest growing professional staffing companies in Northern California. The numbers tell the story: We have close to a 100% client retention rate, 700% growth in four plus years and over 95% repeat business. Our dedication to building partnership relationships with both our clients and our recruits is the key to our phenomenal success.

You can find additional information on our company website at

Material Operations Customer Service Representative

Job Benefits:
  • An opportunity to join a patient-focused organization that is driven to develop, manufacture and commercialize medicines to treat life threatening conditions.
  • Work for a company that is local to the bay area and recognized as a leader of innovation.
  • Competitive compensation commensurate with experience.
  • This position is eligible for medical, vision, dental benefits, paid sick time, and 401K.

Summary of Responsibilities:
  • The Materials Operations CSR will serve as a liaison between the customers and warehouse staff, while being responsible for maintaining department metrics and documents.
  • Responsible for answering phone and email inquiries; entering them into the inquiry log.
  • Coordinate special delivery and package pick-ups.
  • Responsible for submitting monthly department metrics.
  • Process any incoming UPS and/or FedEx packages received on the campus.
  • Process any outgoing UPS and/or FedEx packages being sent from the campus.
  • Work closely with members in Receiving, Distribution, Shipping, Storage and Disposition, Sample Transport, Zero Waste Team, and leadership teams.
  • Coordinate meetings with cross-functional department teams as needed.

  Summary of Qualifications:
  • AA/BA/BSC with 1 year experience working within inventory or warehouse environments.
  • Strong written and verbal communication skills.
  • Experience with Google Suite softwares (gSheets, Google Hangouts, gDocs, Gmail, gCal, etc.)
  • Knowledge of SCLogic and/or SAP is a plus, however, willingness and ability to learn applications is required.
  • Must be able to work 100% onsite in South San Francisco; M-F, 40 hours per week.

Meet Your Recruiter

Allison Glogovac

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