ITOM Architect / Solutions Developer

Santa Clara, CA 95054

Posted: 04/29/2020 Employment Type: Contract Job Number: 17433

Job Description

What you get to do in this role:


•         Implement/enhance ServiceNow ITOM spaces and Design solutions and processes for the ServiceNow platform.

•         Document functional business requirements, process flow diagrams, and business cases.

•         Facilitate requirements gathering and process mapping workshop.

•         Build proofs-of-concept (POC) for potential new solutions and technologies

•         Accountable for the timely delivery of projects as per established roadmaps by working closely with the business teams

•         Strong alignment with product management and engineering teams on roadmap and product feedback.

•         Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.

•         Provide mentoring and training to peers and other colleagues in the organization.

•         Staying current on product developments/releases to a level required for solutioning and value realization for business.

•         Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.

•         Create and present functional and technical design including data analysis to business team, and gather feedback to influence solution design and approach

•         Participate in end to end implementation planning including project management, issue management, communication and change management

•         Writing and reviewing QA and UAT test scripts

•         Preparation of user documentation and training documentation as necessary



In order to be successful in this role, we need someone who has:


•         Experience with enterprise architecture domains

•         Experience in ServiceNow ITOM modules – Service Mapping, Discovery, Event Management, Cloud Management, Orchestration, CMDB and Asset Management.

•         Experience with infrastructure, application and data, design architects to tie into broader solution for customers.

•         Exceptional communication and presentation skills to include technical and business concepts.

•         Experience with CMDB design, architecture and implementations (CCMDB, UCMDB, etc.)

•         Hands on with AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd parties.

•         Solid hands on skills with orchestration and automation platforms such as HPOO, vRO, Atrium, MSFT, IPSoft, etc.

•         Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)

•         Experience with discovery technologies (ADDM, TADDM, DDMA/UD, etc.)

•         Experience with service modeling techniques (TPL, TQL, etc.)

•         Experience with event management platforms (Netcool, HPOM, BPPM, etc).

•         Experience with Cloud Management Platforms such as AWS, VMware, BMC, etc.

•         Solid IT Ops experience in storage, network and compute of enterprise environments

•         Experience in installing and configuring middleware applications (Oracle, WebSphere, etc.)

•         Experience scripting with powershell, perl, wmi, ssh, python, javascript. Xpath, snmp

•         IT Operations Management experience would be advantageous (Tool or process).

•         Exhibits prior and current technical expertise in web technology and the ability to learn new technology.

•         Technical or practice team lead in previous roles


Meet Your Recruiter

Nate Frey

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