Desktop/Device Support Tech 2 - IS

Oakland, CA 94609

Posted: 01/28/2019 Employment Type: Contract Industry: Information Technology Job Number: 14769

Field Service Technician

6 months

San Francisco Bay Area

Travel across client’ s BAY AREA locations will be required. Flexible hours including weekends required.

  • Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN) and other peripheral equipment.
  • May assist with informal training of computer/mobile device users. Assists in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security.
  • Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s).
  • Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed.
  • Formulates service support efforts based on customer schedule needs.
  • Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding.
  • Maintains confidentiality of all data per Company policies. Hardware Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing and testing computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces.

Skills and Qualifications
  • Troubleshooting Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces.
  • Within general guidelines, manages priorities based upon severity, workflow, and time constraints.
  • Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required.
  • Assists with analyzing and defining specifications for user computer/mobile device requirements.
  • Configures and installs new hardware and upgrades to existing user system components.
  • Ensures proper configuration and performance of installed computer/mobile devices.
  • Coordinates installation of computer/mobile devices and peripherals with vendors.
  • Assists with the accuracy and integrity of the asset control process. Software Performs installation of approved software on computer/mobile devices, following the standard procedures.
  • Coordinates installation of computer/mobile device software with customers.
  • Configures and installs software upgrades/fixes or patches. System Maintenance
  • Assists with evaluation, analysis and maintenance of computer/mobile devices to meet Companies enterprise technical and security standards.
  • Under direction and supervision, maintains the proper updates and OS patch configurations.

Rochelle Chang-Ledwith

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