Customer Engagement Product Manager

Pleasanton, CA 94588 | Direct Hire

Post Date: 01/18/2018 Job ID: 12451 Industry: Information Technology

Position: Customer Engagement Product Manager

Client Industry: Health and Wellness

Location: East Bay

Terms: Full Time 

About Us:  Founded in 2001,  Bayside  Solutions has been recognized as one of the fastest growing professional staffing companies in Northern California. The numbers tell the story: We have close to a 100% client retention rate, 700% growth in four plus years and over 95% repeat business. Our dedication to building partnership relationships with both our clients and our recruits is the key to our phenomenal success. 

Our client in East Bay is looking to add a Customer Engagement Product Manager to their growing team. This is a full time opportunity. 

About the opportunity:

Our client has a very lean team and is moving from old school solutions towards cloud based services and digital experiences. This role is unique since this individual will need to be very hands on and comfortable with digging into opportunities and help build out new capabilities and measure their performance. 

You will serve as the product champion by understanding customer requirements, market landscape, develop the requirements and objectives and deliver the features that are geared towards customer engagement. 

  • Understand the client’ s strategic and competitive position and deliver products that are recognized as best in our industry.
  • Collaborate with business leaders and customers to define and lead the product strategy and  roadmap.
  • Work closely with design & engineering to deliver against the  roadmap.
  • Maximize efficiency in a constantly evolving environment to build and deliver the business cases for product investments.
  • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.
  • Engage with our field, sales, product marketing, developers, and customers as a product export to explain functionality.
  • Engage with users  pre- and post-deployment to understand requirements and drive successful roll-outs of new products or capabilities.
  • Proactively identify, prioritize and drive resolution to project issues.
  • Prepare for business reviews, financial analysis & forecasting for features or products.
  • Present opportunities back to the business and technology teams to help improve results. 

Must Have Skills:
  • At least  5+  years’  product management experience with small business or consumer software
  • 1-2  years’  experience designing and rolling out mobile apps (iOS  and Android)
  • Ability to manage complex delivery through prioritization and disciplines that are driven by business value or time to market.
  • Proven ability to develop, communicate and gain consensus on a product  roadmap  or feature set supporting an  Omni-channel selling model.
  • Expertise in making informed, data-driven decisions using  analytical  skills and data.
  • Well versed in experience design and prototyping and comfortable partnering with  UI/UX  teams to render concepts for senior executive review.
  • Familiarity with  3rd  party app integration best practices.  

Desired skills:
  • Social Commerce/Direct Sales/Multi-Level  Marketing Industry experience a plus.
  • Prior experience working with small business or consumer mobile applications.
  • Experience working in a fast-paced start-up environment.
  • Experience designing and developing products on the  Salesforce  platform

Preeta Garg
Technical Recruiter

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