Client Services Engineer

Newark, CA 94560

Posted: 07/25/2019 Employment Type: Contract Industry: Information Technology Job Number: 16120

IT Administrator

Newark, CA

5 months Contract

Principal Duties and Responsibilities include but are not limited to:
  • Provide superior customer service in supporting end users and C-Level executives.
  • Work with software and hardware vendors for support when necessary to resolve complex  problems.  
  • Resolve or escalate as appropriate and document steps taken.  
  • Install, configure, and maintain desktops, laptops, monitors, mobile devices and local  printers.  
  • Ability to troubleshoot and resolve complex problems.  
  • Triage and respond to tickets created through the ticketing system in a timely and courteous  manner.
  • System administration; AD account creation, network folder permissions, mailbox creation,  cloud based systems administration. 
  • Provide installation and support of VOIP telephone system, soft phones and the setup of  video conference sessions.  
  • Provide support for network printers and scanners and place support calls when necessary. 

Qualifications
  • Minimum 10 years of experience with College degree or related experience
  • Must have experience with Windows 7/10, Active Directory, Outlook/Exchange/O365.  
  • Deep knowledge of Windows operating systems and broad knowledge of Microsoft products (O365,  SharePoint, etc.).  
  • Deep knowledge of networking, DNS/DHCP, Active Directory.  
  • Expert experience with computer hardware.  
  • Deep knowledge of technical ability across a wide range of hardware, software and mobile platforms.  
  • Strong analytical and troubleshooting skills.  
  • Excellent communication and organizational skills.  

Prajakta Joshi

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