Business Process Support

South San Francisco, CA 94080

Posted: 07/08/2019 Employment Type: Contract Industry: Clinical & Scientific Job Number: 16022

Bayside Solutions is seeking a Business Process Support to be part of our client’ s team in South San Francisco. This is an opportunity to work with the largest privately held pharmaceutical corporation in the world and ranks among the world' s 20 leading pharmaceutical corporations.

Our Client’ s culture is highly collaborative, offers an environment that encourages employees to expand their knowledge in order to make a profound impact on patients’ lives. This could explain why their company has been recognized as one of the “ Top Twenty Employers” in biotechnology and pharmaceuticals by Science Careers.

Our Company Bio:  Bayside Solutions was founded in 2001, Bayside was recognized as one of the fastest growing professional staffing companies in Northern California. The numbers tell the story: We have close to a 100% client retention rate, 700% growth in four plus years and over 95% repeat business. Our dedication to building partnership relationships with both our clients and our recruits is the key to our phenomenal success.

You can find additional information on our company website at

Business Process Support

Job Benefits:
  • An opportunity to join a patient-focused organization that is driven to develop, manufacture and commercialize medicines to treat life threatening conditions.
  • Work for a company that is local to the bay area and recognized as a leader of innovation.
  • Competitive compensation commensurate with experience.
  • This position is eligible for medical, vision, dental benefits, paid sick time, and 401K.

Summary of Responsibilities:
  • Supports design, implementation, and improvement of business processes across designated areas of responsibility and critically reviews current processes for effectiveness, quality and simplification.
  • Supports development of relevant guiding principles, maintains the current-state business process documentation and develops target future-state process models.
  • Supports the development and management of tools, templates, style guides and procedural documents, including process maps, and working documents to support the tactical application of business processes as required. This includes writing, copy editing and proofreading these documents. Must be able to take content from multiple authors and consolidate into one consistent voice.
  • Supports the assessment that appropriate documentation and controlled document requirements are identified and integrated in process maps (business requirements).
  • Supports continuous process improvement through ongoing observation, monitoring and evaluation. This includes generating, tracking, and compiling KPI reports for analysis by team.
  • Supports Business Process Manager work, including QC and checking the logic of the business process maps and business process documentation.
  • Regularly consults with team, cross-functional partners, management and other stakeholders to remain familiar with relevant business, project or other developments as well as keep others apprised of project status.
  • As needed, develops and distributes project presentations and other materials/information.
  • Completes other routine and ad hoc analysis and reporting. Responsible to keep all internal customers, partners and stakeholders apprised of progress and interim updates. Does so by following prescribed departmental procedures, practices and protocols and by using standardized reporting and communications tools/templates and other resources.
  • Completes other special projects, as and when assigned, or otherwise requested
  • Participates in routine and ad hoc departmental and other business reviews or meetings to remain, at all times, fully apprised of evolving business needs and requirements. Expected to share best practices within the department and cross-functionally, identify and communicate ongoing opportunities for continuous improvement, systems and operational excellence.
  • Consistently complies with all governing laws, regulations, SOPs and other guidelines.

Summary of Qualifications:
  • Bachelor’ s Degree required unless 2 years direct experience in similar role
  • Demonstrated ability to organize and work with large amounts of data
  • Demonstrated skills with Visio, Excel, and Powerpoint.
  • Experience creating and maintaining Confluence wikis
  • Ability to facilitate small group feedback sessions
  • Understanding of document management/change control lifecycle preferred
  • Demonstrated ability to learn and apply new concepts
  • Detail-oriented, including demonstrated ability to copy edit /proofread
  • Having an understanding of graphic design/layout and the visualization of data
  • Understanding of, or aptitude to learn, international regulations, processes and issues in drug development. Includes understanding of, or aptitude to learn, GxP (Good Practices for quality guidelines and practices in the pharmaceutical/biotechnology or related industry), GCP (Good Clinical Practice), ICH (International Conference on Harmonisation of Technical Requirements for Registration of Pharmaceuticals for Human Use), and related systems that support clinical trials and clinical operations processes
  • Knowledge of Clinical Operations is preferred
  • Knowledge of clinical, non-clinical and/or benchmarking information systems is strongly preferred
  • Project management and process improvement aptitude.
  • Some knowledge of best practice project management and operational excellence methodologies and tools, such as value stream mapping, business process redesign, Six Sigma, LEAN, modeling and simulation, cycle time reduction, is preferred.
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint and Excel)
  • Fluent English and other language skills as needed

Ethan Christenson
Scientific Recruiter

If you are looking for career growth or new opportunities you have come to the right place! Here at Bayside solutions we specialize in relationship based recruiting, we are focused and determined to take your career in the direction you want it to go. I would love to talk to you about your career objectives, sports, traveling, or anything else that interests you. I look forward to getting to know you and where you want to go!
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