Systems Analyst II-Epic Willow

menlo park, CA 94025 | Direct Hire

Post Date: 05/31/2017 Job ID: 11278 Industry: Information Technology

Position: Systems Analysts- Epic Willow

Employment Type: Full-time, Direct Hire

Industry: Hospital & Health Care

Location: Menlo Park, CA



Our client is a leading health care provider in the Bay area who is seeking a full-time system analysts to support their Epic Willow modules. This client provides excellent benefits, competitive salary and great work-life balance. Please review the responsibilities and requirements for an understanding of the role.  

  • Ability to assist in the designing of systems, defining of business requirements and assisting in implementation of systems
  • Provide support services within IT as well as in customer departments.
  • Provide ongoing training IT staff and clients if needed
  • Participate with the support teams and share Epic experiences of “ best practice” approach to the support team.
  • Communicate on an on-going basis with support team personnel on inter-related project tasks and issues.
  • Uses basic analytical and problem solving skills to resolve problems.
  • Participation in testing and workflow validation efforts.
  • Participate with clinical stakeholders in work groups to discuss opportunities for improved system utilization and enhancements.
  • Assist with the design, build, and support of the Epic applications.
  • Assist with troubleshooting, identify solutions and provide support with any needed system modifications.

  • Education: Bachelor’ s degree or equivalent work experience.
  • Excellent documentation, communication, interpersonal and strong organizational skills
  • Ability to assist with the design, build, and support of the Epic application
  • Ability to work independently and have the ability to work with a team
  • Able to drive a decision when stakeholders are unsure of their needs
  • Ability to prioritize and manage multiple projects and tasks
  • Experience troubleshooting problems and issues as typically triaged from help desk calls.
  • Knowledge of Medical terminology
  • Knowledge of business operations / work flow experience
  • Solid understanding of processes/procedures and workflow within a hospital/clinical/health plan setting

Bobby Arbabi

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