Network Analyst

Mather, CA | Contract

Post Date: 06/12/2017 Job ID: 11352 Industry: Information Technology
Network Analyst
Mather, CA
6 month contract

We are seeking a Network Analyst who is familiar with Cisco Call Manager 9.x and 10.x and Unity to join a six month contract for a large client located in Mather, CA
This Network Analyst will possess experience working in Cisco VoIP projects and Cisco 7900 and 8800 series devices.

Job Duties:
- Provide first level telephone device troubleshooting /   installation / replace 
- Perform configuration and operation of Cisco 7900 and 8800 series devices for desk, wireless, and conference rooms 
- Provides Technical Support Related to Enterprise Technologies
- Supports technical standards and testing of enterprise policies, systems, and/or applications
- Performs moderately complex technical analysis, design, support, implementation, and project management for technology related activities with minimal supervision
- Provides customer support for technology, leveraging Remedy to track and perform necessary trend analysis of issues
- Provides support to the applications, network, systems, and storage, and escalates issues as needed  
Other duties:
- Functions as a liaison between Information Services, vendors, external technical specialists, and customers
- Clearly documents all identified issues during implementation and support in the Remedy system
- Provides on-going support and resolution of user issues
- Monitors applications, systems, storage, and networks using existing tool sets
- Identifies and escalates issues to on-call groups as appropriate
- Performs hardware and software upgrades, replacements, and/or repairs

Required Skills
- Technical analysis experience, ability to work in a team environment, maintain a high level of customer service, and possess attention to detail as typically acquired in 3 to 5 years
- Familiar with Cisco Call Manager 9.x and 10.x and Unity
- Experience working in Cisco VoIP projects

Brian Azevedo
Professional Recruiter

With over 14 years of technical recruiting experience in the San Francisco Bay Area, my goal is to identify the appropriate match for you and your career goals. I look forward to connecting with you to learn about your background and how we can assist you!

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