Desktop Support Administrator

Rancho Cordova, CA | Contract

Post Date: 07/06/2017 Job ID: 11542 Industry: Information Technology
Desktop Administrator
Rancho Cordova, CA
Contract

Duties to include:
- Desktop Administrator will be responding to and resolving trouble tickets for desktop support within established service level agreements; providing face-to-face support to end users for hardware and software issues; troubleshooting hardware issues related to desktops, laptops, printers, and peripherals; troubleshooting software issues related to Windows XP, Microsoft Office, Outlook, and other desktop applications; documenting solutions and updating HEAT tickets per established standards; providing 24x7 on-call support as part of a team rotation
- Configure and install new computers using standard software image and packages; performing manual software installations as needed; migrating existing users from old to new hardware
- Participate in team efforts for larger requests (usually 4 or more) for physical computer moves, hardware/software installs, and various IT requests
- Investigate technologies to find new, creative solutions to business requirements; documenting instructions and processes for internal Desktop use
Required skills:
- Excellent understanding of computer hardware, operating systems functions, and components. Must be familiar with multiple makes/models of desktops and laptops, and be able to disassemble, troubleshoot, and reassemble hardware
- Experience using MDT or other desktop imaging software
- Minimum of 2 years desktop support experience in a Windows 7 enterprise environment
- Experience with HEAT or other incident tracking system
- Extensive knowledge of Microsoft Outlook. Working knowledge of Microsoft Office
- Extensive knowledge of Windows 7 Enterprise Edition
 
Main skills needed:

- PC Refresh skills
- Technical hardware/software support to internal users
- Support to current projects
- Provide support on MAC' s (move/add/change)
- Technical services/Presentation and Conference room setup

Brian Azevedo
Professional Recruiter

With over 14 years of technical recruiting experience in the San Francisco Bay Area, my goal is to identify the appropriate match for you and your career goals. I look forward to connecting with you to learn about your background and how we can assist you!

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