Compliance Operations & Customer Service Associate

South San Francisco, CA | Contract

Post Date: 08/24/2017 Job ID: 11824 Industry: Clinical & Scientific

Bayside Solutions is seeking a Compliance Operations & Customer Service Associate to be part of our client’ s team in South San Francisco. This is an opportunity to work with one of the largest Biopharmaceutical companies in the world developing innovative medicine to save patients’ lives.

Our Client’ s culture is highly collaborative, offers an environment that encourages employees to expand their knowledge in order to make a profound impact on patients’ lives. This could explain why their company has been recognized as one of the “ Top Twenty Employers” in biotechnology and pharmaceuticals by Science Careers.

Our Company Bio:  Bayside Solutions was founded in 2001, Bayside was recognized as one of the fastest growing professional staffing companies in Northern California. The numbers tell the story: We have close to a 100% client retention rate, 700% growth in four plus years and over 95% repeat business. Our dedication to building partnership relationships with both our clients and our recruits is the key to our phenomenal success.

You can find additional information on our company website at www.baysidesolutions.com.

Compliance Operations & Customer Service Associate          

The primary purpose of the Compliance Operations & Customer Service Associate role in Commercial Compliance Operations (CCO) is to (1) provide timely and exceptional customer service via phone and email in regards to exhibit, sponsorship, and grant requests, the system used for submission of requests, and the general funding process; (2) accurately and efficiently review grant and sponsorship requests for compliance at the direction of CCO; and (3) provide support by performing administrative and process related tasks.

Job Benefits:
  • An opportunity to join a patient-focused organization that is driven to develop, manufacture and commercialize medicines to treat life threatening conditions.
  • Work for a company that is local to the bay area and recognized as a leader of innovation.  
  • Competitive compensation commensurate with experience.
  • This position is eligible for medical, vision, dental benefits, paid sick time, and 401K.

Summary of Responsibilities:
  • Provide exceptional customer service support to employees and external grant applicants by resolving phone and email inquiries while upholding a 1-day response turn-around time.  Inquiries include but are not limited to funding request status updates, system training requests, system issues, payment process questions, and other business process questions.
  • Review charitable and educational grant requests, including Continuing Medical Education (CME) grants, for compliance based on internal SOPs and policies. Conduct compliant, thorough and appropriate assessments in a timely manner.
  • Provide internal and external stakeholders with information regarding department processes and requirements as requested
  • Work collaboratively, effectively and maintain rapport with CCO and all internal and external stakeholders including IT, Finance, Marketing, Field Sales, Legal, and other groups
  • Prepare reports by collecting, analyzing, and summarizing information
  • Consistently adhere to process and document tracking requirements 

Summary of Qualifications:
  • Minimum education: Bachelor’ s Degree or higher education
  • Minimum 3 years customer service/focus experience
  • Minimum 3 years of working with MS Office (Word, PowerPoint, Excel)
  • Proficiency with working in Macintosh
  • Excellent problem-solving, critical thinking, and decision making skills
  • Excellent written and face-to-face/phone written communication skills
  • Disciplined, organized, and flexible team player
  • Attentive to detail and accuracy
  • Strong time management skills coupled with efficient/effective multi-tasking
  • Results oriented – demonstrated ability to work independently and with others to achieve desired results
  • Must be able to work effectively under pressure and prioritize tasks
  • Proficiency with working in Salesforce CRM business process/workflow systems
  • Ability to learn and become proficient in internal policies, guidelines, and department SOPs.

Jaimie Malalis
Corporate Recruiter

My passion has always been helping people. As a Corporate Recruiter at Bayside Solutions, I take pride in helping people, building long lasting relationships, and assisting new hires along their journey here. What I enjoy the most about HR, especially recruiting, is collaborating with the team. My goal is to continually deliver on two things: your experience as a candidate and making sure I place you in the right job. Where both aspects, the new hire and the company not only embrace, but solidify our exhilarating culture. We are currently looking to build our team and I would love to assist in your next venture!

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